Return & Refund Policy

Daypact accepts eligible returns for manual pepper and salt grinder sets according to the conditions below. This policy explains the return window, product condition requirements, return method, refund timing, exchanges, and product-specific exclusions.

Return Window and Accepted Return Types

Daypact accepts return requests within 30 days after delivery for defective and non-defective products. Product condition: new only. Returned items must be unused, clean, free of food residue, free of seasoning dust, and returned with original packaging and included components when possible.

Return Method, Label, and Fees

Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should repackage grinder sets securely so clear chambers, caps, knobs, ceramic cores, and glass or acrylic parts are protected during return transit.

Return Address

Return address: 1000 Walker St Lot 41 Daytona Beach, 32117 United States.

Condition Notes for Manual Grinder Sets

Items that have been filled with peppercorns, salt, or spices, used for grinding, washed in a way that leaves moisture inside the chamber, scratched, cracked, missing caps, missing adjustment knobs, or damaged through improper use may not qualify for a refund. Returned products must remain in new condition so the manual twist mechanism and included parts can be inspected accurately.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, email info@daypact.shop before mailing it back. Include the order number, item name, a short description of the issue, photos of the grinder set, photos of any damaged chamber or cap, and photos of the package if shipping damage is visible.

How to Start a Return

To begin a return, send info@daypact.shop the order number, customer name, item name, reason for return, and supporting photos when applicable. Returns that arrive without order identification may take longer to process. Do not send used food-contact items without contacting support first.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.

Exchanges and Cancellations

Accept exchanges for eligible items when inventory is available. If the requested material, size, finish, or grinder set style is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.